53ok Privacy Policy — Your information is secure

53ok (www.53ok.app) is a trusted online gaming and Sports Betting platform in Bangladesh. We believe protecting your personal information is not just a legal obligation — it is a core ethical commitment. This Privacy Policy explains how 53ok What types of information are collected, why they are collected, and how they are used and stored.

This policy 53okapplies to the website, mobile application, and all related services. By using the platform, you are considered to have consented to the data processing described in this Privacy Policy. Please read this document carefully before creating an account.

We may update this Privacy Policy from time to time. Any changes will be notified on the platform and the updated date will be reflected at the top of this policy. We are always committed to ensuring the security of your information.

53ok Two types of information are collected from you — information you provide directly and information collected automatically. Details are outlined below:

At registration, we collect your name, mobile number, and password. Payment details are collected when you make a deposit or withdrawal. A copy of your National ID may be requested for large transactions.

Collected information is used solely for the purposes stated below. 53ok Never uses your information for any other purpose.

• For account creation, management, and verification.
• To process deposits, withdrawals, and other financial transactions.
• To deliver gaming services and confirm results.
• To provide customer support and resolve complaints.
• To prevent fraud, money laundering, and other illegal activities.
• To improve the security and performance of the platform.
• To fulfill legal obligations and report to regulatory authorities.
• To provide personalized offers and bonuses tailored to your preferences.
• To send important platform updates and notifications.

53ok Your personal information is never sold. However, it may be shared in the following limited circumstances:

• Payment Processors: Payment gateways such as bKash, Nagad, and Rocket receive the information necessary to complete financial transactions.
• Legal authorities: Information may be disclosed lawfully under a court order or government directive.
• Security Partners: Limited data may be shared with specialized firms for fraud detection and prevention.
• Game providers: Only the minimum data necessary for game operation is shared with third-party game studios.
• Business Transfers: In the event of a merger or acquisition, data may be transferred to the new owner, but this policy will remain in effect.

When sharing information in the above circumstances, we ensure that all parties comply with strict privacy standards. No party may use your information beyond the stated purpose.

53ok Cookies and similar tracking technologies are used to enhance your browsing experience. Cookies are small text files stored on your device.

Types of cookies we use:

• Essential cookies: Used to maintain your login session and ensure core platform functionality. Disabling these may cause the site to not work properly.
• Analytics Cookies: Used to analyze how users interact with the platform and to improve our services.
• Preference Cookies: Used to remember your language, theme, and other personal preferences.
• Security Cookies: Used to detect unauthorized access and fraud.

You can manage or disable cookies through your browser settings. However, disabling essential cookies may limit access to certain features of the platform.

To keep your data secure 53ok We follow a multi-layered security approach. Our technical and administrative safeguards are outlined below:

• All data transmissions are secured with 256-bit TLS/SSL encryption.
• Passwords are never stored in plain text — bcrypt hashing is used.
• Database servers are isolated from the internet and accessible only through the internal network.
• Regular penetration testing and security audits are conducted.
• Accounts are automatically locked when a suspicious login is detected.
• Staff may only access information necessary for their role — a strict minimum access policy is enforced.
• Data is backed up regularly to prevent loss in the event of an incident.

53okIf you have an account with us, you have the following rights regarding your personal data. To exercise any of these rights, please contact our support team.

• Right of Access: You can request to see what information we hold about you.
• Right to Rectification: You may request corrections to any inaccurate or incomplete information.
• Right to Erasure: You may request deletion of your data under certain circumstances.
• Right to Restrict Processing: In certain cases, you may request that the use of your information be restricted.
• Right to Portability: You may request a copy of your information in a machine-readable format.
• Right to object: You may object to the processing of your data for specific purposes.
• Right to Withdraw Consent: Consent given for promotional communications may be withdrawn at any time.

53ok Strictly prohibits account registration by anyone under the age of 18. We do not collect or process data from children or minors.

• Age verification is carried out at registration, and any accounts belonging to minors are immediately deactivated.
• If we become aware that a minor's information has been collected inadvertently, it will be deleted immediately.
• Parents are encouraged to use parental controls on devices accessible to their children.
• If you suspect a minor is using this platform, please notify us immediately.

We retain your information only for as long as necessary. Retention periods vary depending on the type of data:

• Account information: For the duration the account is active, and up to 5 years after closure.
• Financial transaction records: Up to 7 years as required by law.
• KYC documents: Up to 5 years after account closure.
• Gaming Log: For up to 2 years for dispute resolution.
• Cookie data: After the session ends or up to 1 year, whichever comes first.
• Support Conversations: Up to 3 years after last contact.

Once the retention period has expired, data is securely deleted or anonymized so that individuals can no longer be identified.

53ok We reserve the right to update this Privacy Policy as needed. If changes are made:

• The updated "Last Updated" date will be visible at the top of this page.
• For significant changes, a notification will be posted on the platform.
• Continued use of the platform after any changes will be considered acceptance of the updated policy.
• If you do not agree to the updated policy, you may request to close your account.

If you have any questions, concerns, or complaints about our Privacy Policy, please contact us. Our data protection team will process your request within 7 business days.

• Email: [email protected]
• Live Chat: Live chat support is available on the platform.
• Support Hours: 7 days a week, 24 hours a day.

When requesting data deletion or correction, please provide your account ID and registered mobile number to help us process your request faster.